The problem is also in the conditions of carriage - couriers are not obliged to contact the custome

Christmas holidays are approaching the speed of light, and almost every one of us eagerly await what you find under the Christmas tree. Celebration of course, also have their spiritual side, but most of us just can not imagine them without secret, (sometimes) unexpected surprises that you find packaged pack or bag of Christmas Eve. A lot of us have them Parades on the last week before Christmas. Traders are looking forward sell the products otherwise nepredateľné ...
... And in addition must at any moment to answer questions about the availability of a particular product. For example, such an iPad mini in our country almost nezohnateľný, like it is with the iPhone 5 and various equity or indeed preferably nacenění quality products. Scarce are also cases for tablets (especially for Nexus 7) and other accessories for mobile devices. The online store ZÁRUKY.sk the question eurotainer "Do you know XYZ delivered by Christmas?" Past 2 weeks FAQs. If goods are in stock, respectively. for the interim, the answer eurotainer is usually yes. But there's a problem. This problem is called the courier company. Resentment load it, make it.
Retailers and wholesalers generally christmas managed. Strengthen state pickers and traders, mostly stocks of products (if possible, eg. That Apple has Slovak market about the 139th place in the order of priority) and personal collection thus usually not problematic. But what if the customer is on the other end of the Republic, respectively. fast enough to pick up the goods? Order goods from the merchant and hopes that his goods arrive. However, dealers advertise delivery on the next working day, so where could be the problem?
The courier company. Personally, eurotainer I feel that špedičky is prepared exclusively for Christmas style "will be the order will gain." By telling courier companies such as UPS or DPD increased very little number of couriers for Christmas and of course their push into superhuman performance regardless of traffic jams or weather conditions. Delivery next day so might look like this:
On 18.12.2012 us but nobody contacted at these numbers. In WebTrac SPS from that date are therefore the information that they contradict each other and that we did not reach you, and then the goods could not be delivered due to excessive workload.
Today 12/19 I was all day at the address and courier company did not attempt to deliver the shipment, despite eurotainer the fact that I contacted them by e-mail, asking them to me during today contacted on telephone. numbers.
Courier companies in the SPS (contractor UPS) is not shy about falsely indicate to the system that the customer is not present, the real reason eurotainer was "nestíham". This happened in the case of SPS (UPS) for the first time, couriers normally omit the customers they think that the goods 1-2 days to wait. Yet the system shall deceptive reason.
For špedičky DPD is again about another situation - huge numbers of packages that have sometimes refused to take the customer / depot or postponed delivery times. Delivery next day it may happen day delivery on the third or fourth nebodaj. For this reason, for example, a wholesale sent to ZÁRUKY.sk eurotainer merchandise prefer the guaranteed delivery time to 10:00 - after all, Friday, 12/21/2012 was probably the busiest day courier and did not want to bear the wrath of wholesale customer who would vainly waiting for their goods ( the goods have reached 9:57).
The problem is also in the conditions of carriage - couriers are not obliged to contact the customer by telephone unless such service is paid (usually 1-3 ). Question for consumers - are willing to pay 1-3 for the courier you will find before delivery? Probably not, especially when you get traffic "free" (ie included in the price of the product that you are buying). The problem of the courier? No - the company that employs them.
Thus already eurotainer know that the problem is not the Internet dealer (which they can send the goods exactly according to agreement), but the couriers. Error however, would blame themselves messengers - the problem is with their employers. And while on the hunt after the biggest profits. Because
2 Rating messengers eurotainer is weak, more or less at the level of survival. Fun as the distribution of loads on the "natural person" and "society" as the company benefits from a number of packages is common practice for messengers.
3, same number of messengers to deliver disproportionately more shipments before Christmas, eurotainer and there are no reinforcements. In doing so, the amount of physical delivery through so much you can not even get done due to greater congestion and bad weather. For example, in ZÁRUKY.sk eurotainer go during Christmas messengers DPD and UPS at the time instead of 10-11: 00 around 12: 00-13: 00, Big Courier turn instead of 15:00 to about 17:30.
4, messengers have strict quotas - every sin (prosecuting etc.) is penalized, therefore messengers often bring different than the true reason that they are not penalized for something